General Terms and Conditions (GTC)

Version: October 2026

§ 1 Scope and Provider

(1) These General Terms and Conditions apply to all contracts concluded via this online shop between

Setlife GmbH

Köpenicker Str. 187-188

10997 Berlin, Germany

Managing Director: Julian Essig

Local Court (Amtsgericht) Charlottenburg, HRB 287705 B

VAT identification number (VAT ID): DE463176782

(hereinafter "we" or "us") and the customer. Customers may be consumers or entrepreneurs.

(2) A consumer is any natural person who enters into a legal transaction for purposes that predominantly fall outside their trade, business or independent professional activity (Section 13 of the German Civil Code (BGB)). An entrepreneur is any natural or legal person or partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or independent professional activity (Section 14 BGB).

(3) Deviating terms and conditions of the customer shall not apply unless we expressly agree to their validity in text form.

(4) Our separate General Terms and Conditions for Dealers and Resellers (B2B) apply to dealers and resellers who do not order via this shop.

§ 2 Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.

(2) By clicking the order button ("Pay now"), the customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the customer can review their entries at any time and correct them using the usual browser and shop functions.

(3) Immediately after receipt of the order, the customer receives an automatic acknowledgement of receipt by email. This does not yet constitute acceptance of the offer. The contract is only concluded when we accept the order by sending a separate order confirmation by email or by dispatching the goods.

(4) We reserve the right not to accept an order, for example if the goods are not available. In this case, we will refund any payments already made without undue delay.

§ 3 Contract Languages and Storage of the Contract Text

(1) Contracts may be concluded in German, English, French and Spanish. The contract language is the language in which the customer places the order in the shop. In the event of discrepancies between the language versions of these GTC, the German version shall prevail, unless mandatory consumer protection provisions provide otherwise.

(2) We store the contract text. The customer receives the order details, these GTC and the withdrawal policy together with the order confirmation by email. Customers with a customer account can also view their orders in their account.

§ 4 Prices

(1) For deliveries within the European Union, the prices stated are final prices and include the statutory value added tax (VAT) of the respective country of delivery. Prices are displayed in the shop according to the selected country of delivery.

(2) For deliveries to countries outside the European Union, prices are displayed excluding VAT. Import VAT, customs duties and other charges may be incurred in the recipient country. These shall be borne by the customer unless they are shown in the ordering process and collected by us.

(3) Shipping costs are displayed in the ordering process before the order is submitted and shall be borne by the customer unless otherwise stated.

(4) Prices marked "RRP" are non-binding recommended retail prices.

§ 5 Purchasing as a Business with a VAT Identification Number

(1) Entrepreneurs established in a member state of the European Union other than Germany may enter their valid VAT identification number (VAT ID) during the ordering process. A VAT ID may only be entered for orders placed in the course of a business activity.

(2) We verify the VAT ID provided via the EU VAT Information Exchange System (VIES). If the number is valid and the goods are delivered to an EU member state other than Germany, the delivery is invoiced at the net price as a VAT-exempt intra-Community supply. In this case, the VAT is owed by the customer in their member state (reverse charge procedure).

(3) If the VAT ID is invalid or cannot be confirmed, or if the other requirements are not met, we will charge the VAT of the country of delivery. Customers established in Germany always pay German VAT.

(4) Any customer who places an order stating a VAT ID declares that they are acting as an entrepreneur. In this case, the statutory right of withdrawal for consumers does not apply. The provisions of these GTC for entrepreneurs apply.

§ 6 Delivery

(1) We deliver worldwide to the delivery address specified by the customer. The available countries of delivery and shipping methods are displayed in the ordering process.

(2) The delivery time is stated in the respective product description or in the ordering process. It begins on the day after receipt of payment or, in the case of payment by credit card or similar means of payment, on the day after the payment order is issued. If the last day of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

(3) Any additional costs arising from incorrect or incomplete address details provided by the customer shall be borne by the customer.

(4) If, despite having placed a proper order, we are not supplied by our supplier through no fault of our own, we may withdraw from the contract. In this case, we will inform the customer without undue delay and refund any payments already made without undue delay.

(5) For consumers, the risk of accidental loss and accidental deterioration of the goods passes to the customer only upon handover of the goods to the customer. For entrepreneurs, the risk passes upon handover of the goods to the carrier.

§ 7 Payment

(1) The customer may pay via PayPal or Shopify Payments. Depending on the country of delivery, Shopify Payments offers in particular credit card, Klarna, Apple Pay and Google Pay. The payment methods available in each individual case are displayed in the ordering process.

(2) The purchase price is due upon conclusion of the contract. The amount is charged by the respective payment service provider.

(3) If the customer is in default of payment, the customer owes default interest at the statutory rate: for consumers, 5 percentage points, and for entrepreneurs, 9 percentage points above the applicable base interest rate. We reserve the right to claim further damages.

§ 8 Retention of Title

The goods remain our property until full payment has been made. With respect to entrepreneurs, we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full.

§ 9 Right of Withdrawal and Returns

(1) Consumers have a statutory right of withdrawal. Details are set out in our withdrawal policy. The withdrawal may also be declared via the withdrawal function in the shop.

(2) In the event of withdrawal, the customer shall bear the direct costs of returning the goods.

(3) The right of withdrawal does not apply to goods that are made to the customer's specifications or are clearly tailored to the customer's personal needs, nor in the other cases provided for by law.

(4) Entrepreneurs have no statutory right of withdrawal.

§ 10 Liability for Defects (Warranty)

(1) The statutory provisions on liability for defects apply unless otherwise provided below.

(2) With respect to entrepreneurs, the limitation period for claims for defects is one year from delivery of the goods. Merchants (Kaufleute) must inspect the goods without undue delay after delivery and notify any recognisable defects without undue delay; defects that become recognisable later must be notified without undue delay after their discovery (Section 377 of the German Commercial Code (HGB)).

(3) The shortening of the limitation period pursuant to paragraph 2 does not apply to claims for damages arising from injury to life, body or health, to claims in cases of intent, gross negligence or fraudulent concealment of a defect, to claims under a guarantee, or to recourse claims pursuant to Sections 445a and 478 BGB.

(4) Defects may be reported by email to the address stated in the legal notice (Impressum) of this shop. The report should contain a brief description of the defect, the order number and, where possible, photos. We will then contact the customer with the next steps.

(5) In the case of a justified defect, we shall bear the costs of the return shipment and of the repair or replacement delivery. Returns are made after prior arrangement with us; we will provide the customer with a shipping label for this purpose.

(6) We do not provide any guarantee beyond the statutory liability for defects unless such a guarantee is expressly stated in the respective product description.

§ 11 Liability

(1) We are liable without limitation for damages arising from injury to life, body or health, for damages based on intent or gross negligence, in the event of fraudulent concealment of a defect, where a guarantee has been assumed, and under the German Product Liability Act (Produkthaftungsgesetz).

(2) In the event of a slightly negligent breach of a material contractual obligation, our liability is limited to the foreseeable damage typical for the contract. Material contractual obligations are obligations whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.

(3) In all other respects, liability for slightly negligent breaches of duty is excluded.

(4) The above limitations of liability also apply in favour of our legal representatives, employees and vicarious agents.

§ 12 Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. For questions or problems, we can be reached by email at the address stated in the legal notice (Impressum) and will endeavour to find an amicable solution.

§ 13 Applicable Law and Place of Jurisdiction

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Berlin. The same applies if the customer has no general place of jurisdiction in Germany or the EU.

(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision.

§ 14 Information on Batteries, Electrical Equipment and Packaging

Waste batteries (BattDG): Waste batteries must not be disposed of with household waste. End users are legally obliged to return them. Waste batteries can be returned to us free of charge (also by post, please affix sufficient postage) or handed in at municipal collection points or at retailers. For lithium batteries, the terminals must be taped off before return in order to prevent short circuits and fires. The crossed-out wheeled bin symbol means that batteries must be collected separately from household waste. Additional chemical symbols mean: Pb = more than 0.004 percent lead by mass, Cd = more than 0.002 percent cadmium by mass, Hg = more than 0.0005 percent mercury by mass.

Electrical and electronic equipment (ElektroG): Equipment marked with the crossed-out wheeled bin symbol must not be disposed of with household waste. Old equipment can be returned to us free of charge or disposed of via local collection and return systems. Waste batteries and accumulators that are not enclosed by the equipment must be removed beforehand. The end user is responsible for deleting any personal data on old equipment. Setlife GmbH is registered with the Stiftung Elektro-Altgeräte Register (stiftung ear) under WEEE reg. no. DE 91190372.

Packaging (VerpackG): Setlife GmbH is registered in the LUCID packaging register under registration number DE2486925155376.